Questions?
Before You Buy
General Background
- Who are you guys?
- Can I really monitor my baby from anywhere?
- What's the age range for Nanit?
- Can I use more than one Nanit camera in my home?
- How can Nanit tell if my baby is sleeping just from a video camera?
- Does Nanit require any wearable devices?
Safety and Security
- How secure is Nanit?
- What about radiation – how does Nanit’s monitor handle that?
- What’s Nanit’s approach to safety?
- What's your privacy policy?
- What kind of data does Nanit collect?
- Other than me, who can see my videos?
Insights and Ordering
Using Nanit
Getting Started
- Can I still hear my baby without having the app open/screen locked on my phone?
- Camera/Floor stand assembly
- App 101
- Multi-Stand 101
- Camera/Floorstand 101
- Pairing the Camera
Customizing Notification Levels
Sharing Special Moments
- How do I save a video using the Nanit app?
- How do I share pictures and video with friends and family from the Nanit app?
- How do I take pictures using the Nanit app?
- Can more than one person access Nanit's camera at the same time?
- Are saved images and video stored on my phone or in the cloud?
- How do I give access to my spouse / grandparent / babysitter?
Interpreting the Night Summary and Trends
- How does Nanit decide the Optimal/Less Optimal Gradient for the Weekly Dashboard?
- Why is my night summary getting cut off, starting late or ending early?
- What does Nanit consider a “Moment”?
- What in the world does “Sleep Efficiency” mean?
- How does Nanit calculate my child’s “Night Score”?
- How does Nanit define a “Visit”?
Camera and App
Hardware
- How many cameras can I pair to my Nanit account?
- Where should I place Nanit for the perfect bird's eye view?
- Can I still use my Nanit if my baby is not going to be sleeping in a crib for the first couple of weeks?
- What are the dimensions of the Nanit camera?
- What are the dimensions of the Nanit stand?
- Does the Nanit Camera do anything else besides monitor my child?
App
- Users in Nanit
- How do I use the zoom feature?
- How do I turn on a night light for my baby?
- How do I play nature sounds to my baby?
- Installing the Nanit app and creating your account
- Resetting your Nanit account password
Troubleshooting
Connectivity
- Frequent disconnects, poor audio or video?
- How do I improve my Nanit's connection?
- My Wi-Fi network doesn't show up when I try to set up my Nanit cam
- I can only see remote view and not home view when I am home
- One of my cameras is offline/not showing up in the Nanit app
- I don't see anything on the live view
App Issues
- My child just woke up from a nap, why am I not getting any analytics?
- I am not receiving any analytics
- I am getting day/night summaries at weird times.
- One of my existing cameras is not showing up in the Nanit app
- My Nanit camera is not pairing to my device
- My app is frozen