Which Wi-Fi network types aren’t supported?

Nanit uses a Wi-Fi internet connection to share the live video feed, send notifications when moment are detected, and deliver your sleep summary reports. While most Wi-Fi configurations are compatible with Nanit, there are a few network types that should be avoided while pairing Nanit:
 

5GHz Wi-Fi networks
Captive portal networks
Internet service with less than 2Mbps bandwidth
Mobile hotspots
Guest networks
Unprotected Networks

5GHz Wi-Fi networks

Nanit has a unique hardware design that, in some cases, may provide better performance when connected to the 2.4GHz frequency. Although it is possible to connect your Nanit to a 5GHz network, please be aware that you may experience some of the following issues:
 
  • Audio Feedback
  • Frequent and random disconnects
  • Long video stream loading times/failure to refresh
  • Low signal indicated
If you're experiencing any of the issue listed above, click here to learn how to improve Nanit's connection.
 

Captive portal networks

Captive portal networks are primarily used in open wireless networks, like a hotel’s Wi-Fi network. These networks direct new users to a web portal, typically to sign in or accept the terms of service, before allowing a connection to the internet. Since Nanit cannot access the web portal and connect to the network, captive portal networks are not supported. 
 
If you're in a location with a captive portal network and would like to pair Nanit, you may want to consider using a mobile hotspot. For tips on pairing to a mobile hotspot, click here.
 

Internet service with less than 2Mbps bandwidth

Nanit requires a specific amount of bandwidth to properly upload and maintain the live video feed. Not having enough bandwidth could lead to connection issues within the Nanit app. 
 
If you’re not sure how much network bandwidth is available, try running an internet speed test on your phone or tablet while connected to the same Wi-Fi network as Nanit. For the most accurate test, be sure to stand next to Nanit while running the test. One of the most common free apps for testing your bandwidth is speedtest.net.
 
To learn how to adjust your Nanit’s bandwidth settings, click here.
 

Mobile hotspots

Mobile hotspots allow you to broadcast your mobile device’s cellular internet connection through Wi-Fi. While it is possible to pair Nanit to a mobile hotspot, we don’t suggest it, as you may experience issues with bandwidth, network availability, and data limits or fees. 
 
If you plan on connecting Nanit to a mobile hotspot, click here for some helpful information.
 

Guest networks

Guest networks are Wi-Fi networks that have been set up to provide visitors with internet access, while restricting access to other devices on the network. For security reasons, Nanit will only connect to password-protected guest networks. 
 
If you pair Nanit to a guest network, please note these networks will often block access to the Wi-Fi router settings, which may restrict you from resolving problems caused by the router configuration.
 

Unprotected networks

When we developed Nanit, we kept security and safety in mind. For this reason, Nanit will only pair with networks that are encrypted with WEP/WPA/WPA2. If you’re not sure if your Wi-Fi network is encrypted, you can check by opening the Wi-Fi menu on your mobile device or computer. Typically, password-protected networks will display a lock icon next to the network name.
 
If your Wi-Fi network is unprotected and you need help adding security, you may want to contact your internet service provider or router manufacturer for support.
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