How to use Nanit with 2.4 and 5GHz Wi-Fi Networks

Am I connected to 2.4GHz, 5GHz, or both?

How to pair your Nanit to a different band

Most routers broadcast separate Wi-Fi networks for the 2.4 or 5GHz band, or broadcast one Wi-Fi network that uses both bands. If you see two similar network names when connecting to your home Wi-Fi on your devices you most likely have separate 2.4 and 5 GHz bands. Before pairing your Nanit, you’ll need to distinguish the 2.4GHz network from the 5GHz network. Sometimes, you can tell by looking at the network name. Routers typically create two Wi-Fi networks with numbers indicating which band each one uses. So you might see something like “HappyBaby” (2.4GHz) and “HappyBaby-5G” (5GHz) in the list of available networks.  

 

Which band should I choose?

• Original Nanit camera - Use the 2.4GHz band for better performance. Make sure your phone is paired to your 2.4 GHz network before starting the pairing process.
• Nanit plus camera - Use the 5GHz band for best performance. Make sure your phone is paired to your 5GHz network before starting the pairing process.

If you have the original Nanit camera and you’re experiencing an unstable or intermittent connection to Nanit, or less than ideal audio feedback, your Nanit may be connected to your home’s 5GHz Wi-Fi network, and we suggest switching to your 2.4GHz network instead. 

 

What do I do if I only see one network? 

If you only see one network when pairing your devices to your home Wi-Fi network your router most likely broadcasts both bands on the same network.

If you have a Nanit Plus camera, there’s nothing to worry about and you should continue using Nanit as is.

If you have an original Nanit camera, you might want to force the use of 2.4GHz network to make sure you get the best experience.

1. Open the Nanit app and tap side menu
2. Choose your baby’s settings
3. Tap 'Network.'

4. Tap the screen 5 times to un-hide the option to change the view.
5. Toggle the 'Force 2.4 GHz network' option to 'ON.'

 

If the name of the network doesn’t help you determine which band it’s using, you’ll need to go to your router’s settings. If you’re not sure how to access your router’s settings, you may want to seek help from the person or internet service provider that originally set up Wi-Fi in your home.

 If you’re having trouble pairing your Nanit to your network or if you have any questions, click here to contact our support team for assistance. We’re happy to help!

How to pair your Nanit to a different band

If you’ve already paired your Nanit and want to switch to a different network, follow the steps below to pair a new Wi-Fi network:

1. Reset Nanit to forget previous Wi-Fi connections.
2. Open the Nanit app and tap side menu
3. If you have more than one Nanit camera - Tap the camera you’d like to connect.
4. Tap 'Network'.
5. Tap 'Pair Nanit with your network'.
6. Follow the on-screen instructions. Be sure you’re in the same area as your camera so your phone can communicate directly with your camera.