Nanit uses your home Wi-Fi network to connect to the Nanit app and cloud. Most modern routers are configured with two frequency bands, 2.4 and 5GHz. For the best experience with Nanit, we recommend pairing to a 2.4 GHz network. Nanit is compatible with both the 2.4GHz and 5GHz Wi-Fi frequencies, but the hardware and backend service processes are optimized for 2.4GHz.
If you’re experiencing an unstable or intermittent connection to Nanit, or less than ideal audio feedback, your Nanit may be connected to your home’s 5GHz Wi-Fi network, and we suggest switching to your 2.4GHz network instead.
Am I connected to 2.4GHz, 5GHz, or both?
Most routers broadcast separate Wi-Fi networks for the 2.4 or 5GHz band, or broadcast one Wi-Fi network that uses both bands. If you see two similar network names when connecting to your home Wi-Fi on your devices you most likely have separate 2.4 and 5 GHz bands. Before pairing your Nanit, you’ll need to distinguish the 2.4GHz network from the 5GHz network. Sometimes, you can tell by looking at the network name. Routers typically create two Wi-Fi networks with numbers indicating which band each one uses. So you might see something like “HappyBaby” (2.4GHz) and “HappyBaby-5G” (5GHz) in the list of available networks. Make sure your phone is paired to your 2.4 GHz network before starting the pairing process.
If you only see one network when pairing your devices to your home Wi-Fi network your router most likely broadcasts both bands on the same network. After you have completed pairing your Nanit following the instructions here, you can force your Nanit to switch to your 2.4 GHz band using the Nanit app.
- Open the settings menu by pressing the gear icon.
- Select your baby's camera.
- Tap 'Advanced.'
- Toggle the 'Force 2.4 GHz network' option to 'On.'
If the name of the network doesn’t help you determine which band it’s using, you’ll need to go to your router’s settings. If you’re not sure how to access your router’s settings, you may want to seek help from the person or internet service provider that originally set up Wi-Fi in your home.
If you’re having trouble pairing your Nanit to your network or if you have any questions, click to contact our support team for assistance. We’re happy to help!
How to pair your Nanit to a different band
When you’re setting up Nanit for the first time, you’ll use the Nanit app to pair your camera with your Wi-Fi network. If you haven’t already paired your Nanit, you can follow the steps to pair your Nanit.
If you’ve already paired your Nanit and want to switch to a different network, follow the steps below to pair a new Wi-Fi network:
- to forget previous Wi-Fi connections.
- Open the Nanit application and tap the Settings tab.
- Tap the camera you’d like to connect.
- Tap 'Advanced'.
- Tap '(Re)pair your Nanit with your network'.
- Follow the on-screen instructions. Be sure you’re in the same area as your camera so your phone or tablet can communicate directly with your camera.
If you’re having trouble pairing Nanit to your network, click to learn how to improve your Nanit’s connection.