Nanit uses your home Wi-Fi network to connect to the Nanit app and cloud. Most modern routers are configured with two frequency bands, 2.4 and 5GHz. For the best experience with Nanit, we recommend pairing to a 2.4 GHz network. Nanit is compatible with both the 2.4GHz and 5GHz Wi-Fi frequencies, but the hardware and backend service processes are optimized for 2.4GHz.
If you’re experiencing an unstable or intermittent connection to Nanit, or less than ideal audio feedback, your Nanit may be connected to your home’s 5GHz Wi-Fi network, and we suggest switching to your 2.4GHz network instead.
Am I connected to 2.4GHz, 5GHz, or both?
Most routers broadcast separate Wi-Fi networks for the 2.4 or 5GHz band, or broadcast one Wi-Fi network that uses both bands. If you see two similar network names while pairing your Nanit, you’ll need to distinguish the 2.4GHz network from the 5GHz network. Sometimes, you can tell by looking at the network name. Routers typically create two Wi-Fi networks with numbers indicating which band each one uses. So you might see something like “HappyBaby” (2.4GHz) and “HappyBaby-5G” (5GHz) in the list of available networks.
If the name of the network doesn’t help you determine which band it’s using, you’ll need to go to your router’s settings. If you’re not sure how to access your router’s settings, you may want to seek help from the person or internet service provider that originally set up Wi-Fi in your home.
Pairing Nanit with a mesh network system
Some Wi-Fi routers create a meshed network and support automatic frequency switching between the 2.4 and 5Ghz bands, through one network name.
Some examples of mesh networks systems include:
- Google Wi-Fi
Nanit experiences audio and video instability while connected to 5GHz networks, so while pairing Nanit to a mesh Wi-Fi network, you may not have an option to choose which frequency to use, as mesh networks switch between the two frequencies automatically.
If you’re having trouble pairing your Nanit to one of the systems listed above, click to contact our support team for assistance. We’re happy to help!
How to switch your Nanit to a different band
When you’re setting up Nanit for the first time, you’ll pair a Wi-Fi network with the Nanit app. If you haven’t already paired your Nanit, you can follow the steps to pair your Nanit.
If you’ve already paired your Nanit and want to switch to a different network, follow the steps below to pair a new Wi-Fi network:
- to forget previous Wi-Fi connections.
- Open the Nanit application and tap the Settings tab.
- Tap the camera you’d like to connect.
- Tap 'Advanced'.
- Tap '(Re)pair your Nanit with your network'.
- Follow the on-screen instructions. Be sure you’re in the same area as your camera so your phone or tablet can communicate directly with your camera.
If you’re having trouble pairing Nanit to your network, click to learn how to improve your Nanit’s connection.