Frequent disconnects, poor audio or video?

Are you experiencing frequent disconnects, poor audio or video?

Nanit has a unique hardware design that in some cases may provide better performance when connected to the 2.4GHz frequency. Some common indicators that you may need to switch Nanit’s Wi-Fi connection to 2.4GHz are as follows:

  •              Audio Feedback
  •              Frequent and random disconnects
  •              Long video stream loading times/failure to refresh
  •              Low bandwidth indicated

Nanit recommends switching Nanit’s connection to 2.4GHz. Some models of wireless routers combine the 2.4GHz and 5GHz frequencies under a single network name (SSID).

Trying to control which frequency Nanit connects to can become difficult to achieve. It’s best to become familiar with your router’s capabilities by reviewing the user guide. This will help you configure your router to split the two frequencies with a unique network name (SSID) for each frequency.

Keep in mind that the position of Nanit to your router is important as well. It’s highly recommended that you position Nanit on the same level as your Wi-Fi router and within 20’.

If possible, move your Wi-Fi router to obtain a stronger signal path to Nanit. If you have limitations on the location of your router, avoid positioning Nanit in a room directly above or below your Wi-Fi router to limit any impact caused by Nanit’s EMF shield.

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