If for any reason you are not 100% satisfied with your purchase, you may return it for a full refund within 30 days of delivery.
To initiate a return, please contact Nanit Customer Care at help@nanit.com or call 1-866-MYNANIT (1-866-696-2648) to begin the RMA process.
If returning a Nanit product, you will receive a pre-paid shipping label. The returned product(s) must be received by Nanit within 10 days of obtaining your RMA number.
Return Policy Guidelines
To ensure your refund is processed correctly, please note the following:
- Product(s) must have been originally purchased from www.nanit.com. Items purchased from other retailers or websites must be returned to their original place of purchase and are subject to that retailer’s return policy.
- Customers assume all risk of loss or damage when shipping their return to Nanit.
- Returned product(s) must be in their original packaging and in good physical condition, with all parts included.
- A restocking fee will apply as outlined below and will be deducted from your refund:
- $15 for all orders including a camera and/or stand
- $10 for all other orders, including gift cards and partner products
- If a product is returned to Nanit (a) without an RMA number, (b) beyond the 10-day RMA period, or (c) without proper packaging, Nanit reserves the right to refuse delivery or charge additional restocking fees.
Once your return is received by our warehouse, it will take 3–5 business days to verify the return. Refunds will be processed within 5–7 business days after verification. All refunds will be issued in the original form of payment.
Please note: Shipping charges are non-refundable.
Policy Updates
Nanit reserves the right to modify or update this return policy at any time without prior notice.