I want to detach my camera from current account so I can use it with another baby. How should I do so?

To remove a camera from your current account, you will need to contact our customer service team here for assistance. Before contacting customer service, please ensure you’re the owner of the camera and contacting us from the email address associated with your account. You'll also need to send us the Serial Number of your Nanit. You can find that on your Retail box, or on the back on the Nanit camera head when it's not connected to a stand.

To find out if you're the camera owner:

  1. Tap the Settings tab in the Nanit app.
  2. Tap the camera you'd like to remove from your account.
  3. If you're the owner of the camera, the word "Owner" will be displayed next to your name on the Parenting team list.

To find out which email address is associated with your account:

  1. Tap the Settings tab in the Nanit app.
  2. Access the profile page by tapping your name near the top of the screen.
  3. On this screen, you can find your linked email address.
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