Nanit requires a specific amount of bandwidth to properly maintain the integrity of its video stream. If your video quality is set to ‘High’, we suggest upload speeds of 1536 kbps and download speeds of 1000 kbps.
You can check your network’s bandwidth by running an internet speed test on your phone or tablet while connected to the same Wi-Fi network as Nanit. For the most accurate test, be sure to stand next to Nanit while running the test. One of the most popular free apps for testing your bandwidth is speedtest.net.
If your bandwidth is below the suggestion above, try adjusting your bandwidth usage from High to Low:
1. Open your Nanit app
2. Tap on the side menu
3. Choose your baby's settings
4. Tap 'Network''
5. Move the bandwidth usage selector to "Low"