Before You Pair
- Check the location of your router in relation to your Nanit.
For an optimal connection, we suggest having your router or Wi-Fi Repeater/Extender on the same floor as the nursery and within 20 feet of Nanit.
- Consider installing a Wi-Fi extender
If you find that Nanit is too far from your Wi-Fi router and you’re unable to move them closer, you may want to install a Wi-Fi Repeater/Extender. This device can be set up midway between your router and Nanit, to bridge the network signals. We've included links to 2 Wifi Extenders here⇩
- To ensure compatibility with your existing network, we suggest contacting the manufacturer of your router.
- Pair your Nanit to 2.4GHz band
Most routers support dual-band routing, which means they broadcast both 2.4GHz and 5GHz networks. If you have both networks available and for the best experience with Nanit, we recommend pairing to a 2.4 GHz.
Check Your Bandwidth
Nanit requires a specific amount of bandwidth to properly upload and maintain its video stream. Not having enough bandwidth could lead to connection issues within the Nanit app.
If your video quality is set to "high", we suggest upload speeds of 1536 kbps and download speeds of 1000 kbps.
To check your network's bandwidth, run an internet speed test on your phone or tablet while connected to the same Wi-Fi network as Nanit. For the most accurate test, be sure to stand next to Nanit while running the test. One of the most common free apps for testing your bandwidth is speedtest.net.
If you are experiencing latency, frequent disconnections, high data usage or buffering in your live video stream, we highly recommend adjusting Nanit’s bandwidth usage by following these steps:
- Open the Nanit app and tap side menu
- If you have more than one Nanit camera - Select the Nanit camera you wish to adjust
- Choose your baby’s settings
- Tap on ‘Network’
- Move the bandwidth usage selector to “Low”
Changing this setting will reduce the picture quality of your video stream, however, it will help with the network issues and should lead to an overall better experience with video streaming.
Still having issues?
Contact our Customer Support Team at firstname.lastname@example.org or 1 (866) 696-2648