Before you pair.
- Check the location of your router in relation to your Nanit.
For an optimal connection, we suggest having your router or Wi-Fi Repeater/Extender on the same floor as the nursery and within 20 feet of Nanit.
- Consider installing a Wi-Fi extender
If you find that Nanit is too far from your Wi-Fi router and you’re unable to move them closer, you may want to install a Wi-Fi Repeater/Extender. This device can be set up midway between your router and Nanit, to bridge the network signals. We've included links to 2 Wifi Extenders here⇩
- To ensure compatibility with your existing network, we suggest contacting the manufacturer of your router.
- Pair you Nanit to 2.4GHz band
Most routers support dual-band routing, which means they broadcast both 2.4GHz and 5GHz networks. If you have both networks available and f
- Check your bandwidth
If your video quality is set to Best, we suggest upload speeds of 1536 kbps and download speeds of 1000 kbps. If your bandwidth is below the suggestion above, try adjusting your bandwidth usage from Best to Eco:
Open the Nanit app and tap the Settings tab.
Tap the affected camera.
Switch your bandwidth usage from 'Best' to 'Eco'.
- Still having issues?
Contact our Customer Support Team at firstname.lastname@example.org or 1 (866) 696-2648