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Troubleshooting Battery and Performance problems on Android

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Note: Some of these steps work only on Android 8.1 and up.

 

Try force quitting the app

You don't need to the Nanit app unless something goes wrong. To force stop and restart is like a "hard reboot" for an app.

  • To force stop the app:
    1. Open your device's Settings app.
    2. Tap Apps & notifications.
    3. Pick the Nanit app from the list.
      • To see more apps, tap See all apps.
      • If you don't see the list, tap App info.
    4. Tap Force stop and then OK.
  • Then open it as usual.
  • If the issue comes back, you can uninstall it.

Try restarting your device

To restart your device, press and hold the power button for a few seconds. Then, on your screen, tap Restart Restart.

If you don't see "Restart," press and hold the power button for about 30 seconds, until your phone restarts.

Check for Nanit App updates

App updates can bring improvements that could fix your issue.

To see and get updates for your apps:

  1. Open your device's Play Store app Google Play.
  2. Tap Menu Menu and then My apps & games.
  3. Apps with available updates are labeled "Update."
    • If an update is available for the Nanit app, tap Update.

 

 Try deleting the app then reinstalling it 

  1. Touch and hold the app that you want to uninstall.
  2. To see your options, start dragging the app.
  3. Drag the app to Uninstall at the top of the screen. 
  4. Lift your finger.

Tip: You can see Uninstall, Remove, or both. "Uninstall" removes the app from your device. "Remove" removes it from your Home screen only.

 

Check for Android System updates

System updates can bring improvements that could fix your issue.

To check for and install system updates:

  1. Open your device's Settings app Settings app.
  2. Near the bottom, tap System and then System updates. If needed, first tap About phone or About tablet.
  3. You'll see your update status. Follow any on-screen steps.

Note: Settings can vary by device. For your device's details, contact your device manufacturer.

 

Reset factory settings

  1. Open your device's Settings app Settings app.
  2. Tap System and then Reset.  If needed, enter your PIN, pattern, or password.
    Note: If your settings are different, tap Backup & reset.
  3. Tap Factory data reset and then Reset phone or Reset tablet. If needed, enter your PIN, pattern, or password.
  4. To erase all data from your device's internal storage, tap Erase everything.
  5. When your device has finished erasing, pick the option to restart.
  6. Set up your device and restore your backed-up data.

If you can't open your device's Settings app, you can try factory resetting your Android device using its power and volume buttons. We recommend seeing your manufacturer's support site for device-specific instructions. 

Note: Not all Android devices have settings in the same place or with the same names. For your specific device's settings, see your manufacturer's support site

 

 

 
 
 

 

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