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  1. Nanit Support
  2. Troubleshooting

Troubleshooting

Battery Issues

  • Troubleshooting Battery and Performance problems on Android
  • Troubleshooting Battery and Performance problems on iPhone and iPad

Connectivity

  • What is Wi-Fi security and what type am I using?
  • Resolving frequent disconnects, poor audio and/or video issues
  • How do I improve my Nanit's connection?
  • Can I pair Nanit to a mobile hotspot?
  • Learn more about Nanit’s bandwidth requirements
  • How to use Nanit with 2.4 and 5GHz Wi-Fi Networks
See all 11 articles

App Issues

  • My Nanit camera is paired with another user
  • Why is My Temperature and Humidity Reading Missing or Inaccurate?
  • Delete Nanit Account
  • My sleep analytics are not accurate
  • I am not receiving any sleep analytics
  • I am getting day/night summaries at weird times.
See all 11 articles

Video Issues

  • My Nanit camera is showing poor quality video
  • My Nanit camera is lagging or high latency

Hardware Issues

  • How do I reset my Nanit camera?
  • My stand is wobbly
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